ACT and Queanbeyan
Free delivery for all orders within the ACT and Queanbeyan regions
We offer free same day delivery across the ACT and Queanbeyan for all orders received before 12 noon weekdays. Please note we can only deliver to physical street addresses.
The Rest of Australia
We know everyone loves free shipping so for all orders over $75.00 to anywhere in Australia, we'll cover the costs for you.
For all orders under $75.00 there is a flat rate of $15.00 charged to cover the cost of packing and shipping your items. For all orders over $75.00, we cover the costs.
Dispatch Times
Our standard dispatch time is 1–5 business days from receipt of your order, depending on product availability. Stock permitting, most orders are dispatched within 1-2 business days and only during weekday business hours. Please allow a little longer during sale periods. We deliver anywhere within Australia. Please note we do not ship internationally.
Delivery
The Outdoor Table can only ship orders within Australia. Sadly due to the COVID-19 impact on Australia's delivery service providers, some delivery times have increased. Shipping times are estimated at between 3 - 15 business days depending on your location within Australia. Please be aware deliveries to more remote areas of Australia will likely take longer.
In the event that an item is temporarily out of stock we will contact you within 24 hours of your order being received (excludes weekends and public holidays). You will be given the opportunity to cancel the order or choose an alternative item.
Occasionally orders may be shipped directly from the manufacturer to minimise administrative and handling costs and to speed up delivery of your order. If you have ordered multiple items, they may arrive in separate shipments. Most orders are shipped by Sendle Couriers or Australia post and tracking information is available in most cases.
Express Delivery
If you require urgent delivery, you may request for your order to be sent via Australia Post Express. When ordering online, please write "express post" in the comments text box on checkout. You will be advised via email of the additional delivery charge applicable to cover the higher cost of postage.
We're pretty sure you will be happy with the quality of the products we sell. We also understand that from time to time you may wish to return an item you've purchased. If this is the case, we offer a money back guarantee if you return your item to us within 15 days.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
How to return your order
Please provide a copy of your invoice, stating which item(s) you are returning and a brief explanation of any faults/reasons for its return. Send the package to the following address:
ATTN: Internet ReturnsThe Outdoor Table PO Box 2131 Kambah ACT 2902
We recommend that you use a registered service and retain a certificate of posting for your own records. The Outdoor Table takes no responsibility in the event of the item(s) failing to reach us.
Please do not send your purchase back to the manufacturer.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. A refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days. Please note that original delivery charges will not be refunded.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Damaged items
We will replace or refund any item(s) which arrive at their destination damaged or faulty. In the unlikely event that your order arrives damaged, we must be notified within 72 hours of your parcel being delivered otherwise we will be unable to process your claim. Please send an email to christine@theoutdoortable.com.au and tell us what has happened. Before the refund can be processed, we will most likely request images of the damage. Please note that original delivery charges may not be refundable.
We may require that the damaged or faulty item(s) be returned to us for inspection, we will pay for the delivery cost. The item(s) must be returned in original condition (including its packaging) and an explanation given with a copy of the invoice before the refund can be processed. Item(s) must be returned to us within 14 days from date of delivery.
Shipping
To return your product for an exchange / refund, send the package to the following address:
ATTN: Internet ReturnsThe Outdoor Table PO Box 2131 Kambah ACT 2902
We recommend that you use a trackable service and retain a certificate of posting for your own records. The Outdoor Table takes no responsibility in the event of the item(s) failing to reach us.
You will be responsible for paying for your own shipping costs for returning your item(s). Please remember shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
If you are shipping an item valued over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
