Returns Policy

We're pretty sure you will be happy with the quality of the products we sell.  We also understand that from time to time you may wish to return an item you've purchased.  If this is the case, we offer a money back guarantee if you return your item to us within 15 days.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be properly packed  so it will survive the trip back to us. You might want to use the original packaging.

How to return your order

Please provide a copy of your invoice, stating which item(s) you are returning and a brief explanation of any faults/reasons for its return.  Send the package to the following address:

We recommend that you use a trackable service and retain a receipt of posting for your own records.  The Outdoor Table takes no responsibility in the event of the item(s) failing to reach us.  

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.  A refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days. Please note that original delivery charges will not be refunded.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Damaged items

We will replace or refund any item(s) which arrive at their destination damaged or faulty.  In the unlikely event that your order arrives damaged, we must be notified within 72 hours of your parcel being delivered otherwise we will be unable to process your claim.  Please send an email to christine@theoutdoortable.com.au  and tell us what has happened.  Before the refund can be processed, we will most likely request images of the damage.  Please note that original delivery charges may not be refundable.  

We may require that the damaged or faulty item(s) be returned to us for inspection, we will pay for the delivery cost.  The item(s) must be returned in original condition (including its packaging) and an explanation given with a copy of the invoice before the refund can be processed.  Item(s) must be returned to us within 14 days from date of delivery.

Shipping

To return your product for an exchange / refund, send the package to the following address:

We recommend that you use a trackable service and retain a certificate of posting for your own records.  The Outdoor Table takes no responsibility in the event of the item(s) failing to reach us.  

You will be responsible for paying for your own shipping costs for returning your item(s). Please remember shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

If you are shipping an item valued over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.