Shipping Policy
For any enquiries or status on your orders, please don't hesitate to contact Christine on 0474 070616 or via email to christine@theoutdoortable.com.au.
ACT and Queanbeyan
Free delivery for all orders within the ACT and Queanbeyan regions
We offer free delivery across the ACT and Queanbeyan. Please note we can only deliver to physical street addresses.
The Rest of Australia
Shipping is a cost that's unavoidable when you're shopping online, and we know it's a huge consideration when you're making a decision to purchase. That's why we've capped it at $20.00. So wherever you are in Australia, you can be assured you're not going to be hit with additional shipping costs for standard delivery. The only exception is if you have purchased a Pizza Oven, as special delivery arrangements need to be made for those.
For all orders to anywhere in Australia, there is a flat rate of $20.00 charged to contribute to the cost of packing and shipping your items.
We will refund you the difference...
Sometimes, the cost to ship is less than $20.00, and I do shop around couriers looking for the best price. So to be fair, I guarantee that if the costs are lower than $20.00 to pack and ship your order, I will refund you the difference.
Dispatch Times
Our standard dispatch time is 1–5 business days from receipt of your order, depending on product availability. Stock permitting, most orders are dispatched within 1-2 business days and only during weekday business hours. Please allow a little longer during sale periods. We deliver anywhere within Australia. Please note we do not ship internationally.
Delivery
The Outdoor Table can only ship orders within Australia. Sadly due to the recent floods and COVID-19 impact on Australia's delivery service providers, some delivery times have increased. Shipping times are estimated at between 3 - 20 business days depending on your location within Australia. Please be aware deliveries to more remote areas of Australia will likely take longer.
In the event that an item is temporarily out of stock we will contact you within 24 hours of your order being received (excludes weekends and public holidays). You will be given the opportunity to cancel the order or choose an alternative item.
Occasionally orders may be shipped directly from the manufacturer to minimise administrative and handling costs and to speed up delivery of your order. If you have ordered multiple items, they may arrive in separate shipments. Most orders are shipped by Sendle Couriers or Australia post and tracking information is available in most cases.
Express Delivery
If you would like to use Express post for your orders, please get in touch and we can prepare a quote for you., or when ordering online, please write "express post" in the comments text box on checkout. You will be advised via email of the additional delivery charge applicable to cover the higher cost of postage.
For any enquiries or status on your orders, please don't hesitate to contact Christine on 0474 070616 or via email to christine@theoutdoortable.com.au.